02476 234 570info@atrium-health.co.uk

Your Voice

Why your voice matters to us

Why your voice matters to us

Atrium Health Ltd is a healthcare provider and a social enterprise company, so listening to our service users is fundamental to what we do. For us, our patients and their carers, and the wider community, all have a role to play in developing and improving our services.

The philosophy behind our approach is simple: in order to provide a high quality service that meets our local community’s needs, it is vital that the views of our service users are taken into account.

As well as having a legal duty, we understand the importance of creating a culture of partnership, collaboration, and participative decision making.

Some of the tools that we use to engage with our patient population include:

  • Feedback – patient surveys and questionnaires.
  • Focus groups – utilised on a regular or one-off basis.
  • Our volunteers – who we work with every day.
  • Consultations – we carry out at least one service-wide consultation every year.

If you would like to find out more about what we do, please contact any member of staff on 024 76 234570 or email info@atrium-health.co.uk

Data Protection

The confidentiality and security of information is essential to maintain the trust of service users.

Further information detailing the main requirements for maintaining a confidential service can be found in the Confidentiality NHS Code of Practice produced by the Department of Health.

Data Protection Contacts:

Senior Information Risk Officer (Incidents and information risk)

Stuart Ennis, Atrium Health Ltd, Unit 1, Watch Close, Coventry CV1 3LN

Tel: 024 76 234570

Caldicott Guardian (confidentiality)

Pat Marson, Atrium Health Ltd, Unit 1, Watch Close, Coventry CV1 3LN

Tel: 024 76 234570

Information Asset Lead

Carli Dye, Atrium Health Ltd, Unit 1, Watch Close, Coventry CV1 3LN

Tel: 024 76 234570

(confidentiality and data protection queries, IG training, access to records)

Information Governance

Information Governance ensures that personal information is dealt with legally, securely, efficiently and effectively in order to give the best possible care. It provides a framework to bring together all of the requirements that apply to the handling of personal information.

Those requirements are:

Caldicott

Common law duty of confidentiality

Data Protection Act 1998

Freedom of Information Act 2000

Health Records

Information Governance Management

Information Quality Assurance

Information Security

If you would like to request a copy of your health records under Data Protection Act or Access to Health Act 1990, please contact Carli Dye on 024 76 234570.